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Library Service News

Freepost book returns service now available for graduating students

Are you graduating this year but still have Brunel Library books at home with you? If so, please check your Brunel email account for details of an innovative new freepost returns scheme which will enable us to get our precious books back at no cost to yourself! If you didn’t receive the email, or have any questions, please contact us 24/7.

Library launches a new 24/7 chat service

Brunel University London has joined the LibAnswers 24/7 Chat Cooperative Service that allows the Brunel community to get help and information any time of day. Brunel Library staff are currently available Monday-Friday 09:00-17:00 to answer enquiries and offer guidance. Outside of these hours, the 24/7 web chat service automatically reroutes Brunel enquirers to one of hundreds of academic librarians around the world participating in the Cooperative. They can point users to specific Brunel FAQs and online resources.

N.B. The Cooperative team will not have access to Brunel systems or Library accounts so some enquiries e.g. relating to loans will need to wait until the Brunel Library team takes over. 

The web chat service can be accessed from the chat tab or the contact us page.

The Library building is closed, but we're still here to help

In light of the national lockdown announced on 23 March 2020, the Library in Bannerman is now closed until further notice. Library online resources, enquiry and support services are available as normal. Please refer to our webpages below for further details and contact information - see also our Library Guide on Additional Library e-resources for remote study.

Please also note the following: All loans will continue to renew automatically and you will not be charged fines indefinitely. The laptop loan service has also been temporarily withdrawn so that we can reassign laptops to staff in order to support you effectively from home. We wish everyone well - stay at home, stay safe and save lives!

Coronavirus information for the Brunel community

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