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Medical Centre

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Important information about the coronavirus (COVID-19)

The NHS will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice. The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

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The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19). The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home. Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
    your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

COVID-19 contingency sharing

Primary care staff across each borough will be able to access your full medical record without consent during the COVID-19 pandemic but will only do so when this is necessary to provide you with care. They will be required to use a smartcard which confirms their identity, and which limits their access and actions to those appropriate for their role. They will all have been trained to understand their professional and legal responsibilities in providing you with care”.

Stay At Home advice can be found here

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell

Information about the Medical Centre

  • The Medical Centre is located adjacent to Saltash Hall of Residence (see campus map).
  • There is pedestrian and wheelchair access from the front of the building. Car parking is for outside visitors only (see the car parking information page for information on campus parking regulations for Brunel students).
  • You can see how the Medical Centre manages your personal data by reading our Privacy Notice.

We are open between 8.30am and 6.30pm, Monday to Friday, all year round except bank holidays. 

Appointment times: Monday - Friday 09:00 - 18:00.  

There are now appointments with GPs and nurses available to book outside of the standard GP practice opening hours. Ask at reception desks for availability.

1. Eastcote Health Centre Hub, Abbotsbury Gardens Pinner Middlesex HA5 1TG

Weekdays 6.30pm to 8.00pm

Saturdays 12-4pm, Sunday 12-4pm

2. Clover HUB at HESA Primary Care Centre, 52 Station Road, Hayes UB3 4DD  

Weekdays 6.30pm to 8.00pm

Saturdays 4-8pm Sunday 8-12pm

3. Uxbridge Health Centre Hub George Street Uxbridge Middlesex

Weekdays 6.30pm to 8.00pm

Saturdays 8-12pm, Sunday 4-8pm

Students: There is no longer a walk in surgery, it is now an appointment system. Emergencies will still be seen the same day.  You will be asked by the reception staff what the issue is,  to enable them to make sure you have the correct appointment and with the correct clinician.

Sexual Health /Contraception appointments.  Emergencies will still be seen the same day but will be triaged.
Nurses appointments: Monday -  9am - 12:30, Wednesday,Thursday 9- 16:30, Friday 13:00 - 17:30

Please contact the surgery if you would like any further information 01895 266904

If you need a doctor and the Medical Centre is closed and you require help please call 111 they will help and advise you on what you need to do, or call Car UK, our out of hours service on 0300 130 3018 .

This new services which enables you to ask for repeat prescriptions/book appointments/view your medical records.  For further information please go to

http://www.nhs.uk/GPonlineservices

Or come to the Medical Centre and ask the reception staff for the forms.

Patient Participation Group.  We have had our first patient group meeting and will be publishing the minutes at the end of the month. January 2018

If you are interested in joining please contact  gail.mcgivney@nhs.net

 

Complaints procedure

The Practice has a Complaints Procedure. If you are dissatisfied with the advice or services you receive, please the Practice Administrator Gail McGivney on gail.mcgivney@nhs.net or call on +44 (0)1895 266442, so that any misunderstandings can be quickly resolved.

FFT (Family and Friends Patient Survey) this is completed every month

November 100% Patients happy with service

CQC report August 2017  Good

 

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